Quick and easy online help
With Chat, you can offer real-time live help and live customer support at the exact time and instance your future customer needs answers, where they are (online) and without the use of anything else (such as a telephone or an e-mail account).

Save money and resources
Live online support is less expensive, reducing the costs of over-using a toll-free line and paying additional phone operators.*

Lower shopping cart abandonment
Easy access to a “live” person is ideal for online shoppers, helping boost the customer’s confidence to follow through with a purchase.
A single, unanswered question can leave you with an abandoned cart faster than you can utter the words “call me”. In supplying the customer with quick answers to their questions, you will see an increase in the browsing-to-buying ratio. Almost 62 percent of Internet consumers said they would purchase more products online if live customer support were available.

How easy is live chat for a customer?
When a visitor wants to chat, he or she clicks a button on the website opening a separate message window. The visitor then fills in the information fields defined (typically name, e-mail address, and question). He or she then clicks the "Chat" button and viola, instant access to chat with the site operator.